Returns & Exchanges Policy

Effective date: September 27, 2026

This Returns & Exchanges Policy applies to outdoor apparel and gear purchased from Outdoor Research Sale at outdoorresearchsale.us. It is designed to comply with applicable U.S. consumer protection expectations for online retail of clothing and sporting goods.

1. Return Window

You may request a return of eligible items within 30 days of delivery for a refund to your original payment method, or an exchange for a different size/color when inventory allows.

2. Condition Requirements

To be eligible, items must be:

• Unused and free of signs of outdoor use (dirt, sweat, sunscreen, campfire smoke, abrasion, or waterproofing wear);
• Returned with original tags attached where supplied;
• In original packaging when reasonably possible;
• Accompanied by proof of purchase (order number / receipt).

Try-on for fit is fine. Field use, washing, cutting tags, or modifying gear voids return eligibility.

3. Non-Returnable / Final Sale Items

Unless required by law, the following are final sale:

• Gift cards and promotional codes;
• Items marked Final Sale or Clearance as non-returnable;
• Intimate apparel / worn base layers that cannot be resold for hygiene reasons when opened and used;
• Custom, personalized, or special-order outdoor equipment;
• Products damaged by misuse, improper washing, or failure to follow care labels (for example, machine-drying waterproof shells contrary to instructions).

4. Defective Merchandise

If a jacket zipper, seam tape, insulation baffle, glove cuff, or other component fails under normal use and the item appears to have a manufacturing defect, contact us within the return window (or within any longer period required by state law). We may request photos or inspection. Verified defects may be repaired, replaced, or refunded at our discretion.

5. How to Start a Return

1. Email [email protected] with your order number, items, and reason.
2. We will provide return authorization and shipping instructions.
3. Ship the package with tracking. We recommend a trackable method; return shipping cost is the customer’s responsibility unless we shipped the wrong item or a defective item.

6. Refund Timing

After we receive and inspect a return, approved refunds are typically issued within 5–10 business days. Your bank or card issuer may take additional time to post the credit. Original shipping charges are non-refundable except for our error or defective goods.

7. Exchanges

Size or color exchanges for jackets, pants, fleece, gloves, and hats depend on available inventory. If the exchange item costs more, you pay the difference; if less, we refund the difference.

8. Chargebacks

Please contact us before filing a payment dispute so we can resolve shipping or quality issues quickly. Unresolved chargebacks may delay future orders.

9. State Law Rights

Nothing in this policy limits non-waivable rights under applicable state consumer laws (including any rights related to defective goods). If a mandatory rule in your state provides a longer remedy period for defective merchandise, that rule controls.

10. Contact

[email protected] · (404) 857-2631
915 W Peachtree St NW, Suite 400, Atlanta, GA 30309, United States