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Limited Edition Cloudchaser drops 10/1 · Free US Shipping
Outdoor Research

Born in the Elements. Built on the Trail.

Total: $0.00
Outdoor Research

Born in the Elements. Built on the Trail.

Total: $0.00

Shipping Policy

Shipping Policy

Effective date: September 27, 2026

This Shipping Policy explains how Outdoor Research Sale (outdoorresearchsale.us) ships outdoor apparel and gear ordered on our website to customers in the United States. By placing an order, you agree to the terms below.

1. Where We Ship

We currently ship to addresses within the United States of America, including the contiguous 48 states, Alaska, Hawaii, and APO/FPO/DPO military addresses where carrier service is available. We do not offer international checkout at this time unless expressly stated at purchase.

2. Free U.S. Shipping

Eligible orders shipping to U.S. addresses receive free standard shipping. Free shipping applies to in-stock outdoor jackets, pants, tops, fleece, rain shells, gloves, hats, gaiters, and related accessories sold on outdoorresearchsale.us, unless a product page or checkout notice states otherwise (for example, oversized packages, special-order items, or carrier surcharges for remote locations).

3. Order Processing Time

  • In-stock items are typically processed within 1–3 business days after payment is confirmed (Monday–Friday, excluding U.S. federal holidays).
  • Orders placed after 12:00 p.m. Eastern Time may begin processing the next business day.
  • During peak outdoor seasons, product drops, or severe weather events affecting warehouse operations, processing may take longer. We will update tracking as soon as a label is created.

4. Delivery Estimates

After an order ships, standard ground delivery within the contiguous U.S. commonly arrives in 3–7 business days, depending on origin, destination, and carrier capacity. Alaska, Hawaii, and certain remote ZIP codes may require additional transit time and may be subject to carrier remote-area surcharges if free shipping does not cover those fees.

Delivery dates shown at checkout or in carrier tracking are estimates only and are not guaranteed delivery commitments unless we expressly sell a guaranteed service.

5. Carriers & Tracking

We ship via major U.S. parcel carriers (such as USPS, UPS, or FedEx). When your package ships, you will receive a shipment confirmation email with a tracking number. Title and risk of loss generally pass to you when we deliver the package to the carrier, except where mandatory consumer law provides otherwise.

6. Outdoor Gear Packaging

Softgoods such as rain jackets, insulated parkas, fleece midlayers, hiking pants, base layers, gloves, and headwear are packed to protect fabrics, waterproof membranes, and finishes. If a carton arrives crushed or open, please photograph the outer packaging and contact us before discarding materials so we can open a carrier claim when appropriate.

7. Incorrect, Missing, or Damaged Shipments

Please inspect your order within 7 days of delivery. If an item is missing, incorrect, or arrives damaged, email [email protected] with your order number, photos, and a short description. We will arrange a replacement or refund for verified shipping defects in accordance with our Returns Policy.

8. Undeliverable Packages

Please ensure your shipping address is complete and accurate, including apartment/suite numbers. Packages returned as undeliverable, refused, or unclaimed may be refunded minus outbound shipping and any return-to-sender fees, or held for reshipment at your expense.

9. Address Changes

If you need to change an address, contact us immediately. Once a label is created or the carrier has possession, address changes may not be possible or may incur carrier fees.

10. Contact

Shipping questions: [email protected] · (404) 857-2631
915 W Peachtree St NW, Suite 400, Atlanta, GA 30309, United States